Jason Barnabe

I’ve been contracted by Mozilla to help set up the forums for sumo, Mozilla’s upcoming official support offering. I’m quite excited by this, not only because I’m getting paid for something I’d do for free :), but also because my past experiences providing Firefox support have made me eager for a way to do things better. The mozillaZine forums have many dedicated and helpful volunteers, and I believe it’s been one of the prime factors in Firefox’s success. However, I believe that things could be improved; one of the major problems is that the software is designed to be a general-purpose forum instead of specifically a support forum.

I’m looking for feedback on what people think is important in a support forum. These things can be software features or things like best practices that you believe would be helpful to contributors or end users. Using this feedback, I’ll put together a priority list for the developers for the software features and write document drafts for the process things.

Feedback is welcome on this mozillaZine thread and in this newsgroup posting.

This entry was posted Monday, August 13th, 2007 at 12:57 pm and is filed under Support. You can leave a response, or trackback from your own site.